Milford Guide

Visit the Milford Sound Guide web app

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Frequently Asked Questions

Where do we meet to start our tour?

  • Milford Guide operates from Te Anau, New Zealand.
  • My preference is to collect you from your accommodation in Te Anau. There is a box in the checkout procedure where you can enter the name of the place you are staying. If I have any doubt over where to find you I will be in contact by email or phone.
  • I could be there up to 10 minutes before our scheduled departure. I will be in a metallic grey Hyundai iMax van registration number GED361.
  • If you prefer I can collect you from the Fiordland Community Event Centre which is on the main street of Te Anau across the road from the Caltex garage and Subway, 20-22 Luxmore Drive, Te Anau. There is plenty of parking if you need to leave a vehicle. Please state Event Centre in the relevant box during checkout.

What is the maximum group size?

  • My van is certified to carry five passengers by the New Zealand Transport Authority.

What is your refund policy?

  • If a trip has to be cancelled unexpectedly you will be refunded in full.
  • If you have to cancel unexpectedly thats ok until 24 hours before departure, please contact me. I am not here to make anyone miserable.
  • If you miss the bus, sorry. You can be certain that I did everything in my power to find you.

What currency do you bill in?

  • Milford Guide is based in Te Anau, New Zealand and bills all transactions in New Zealand Dollars.

What payment methods are available?

  • Cash, Visa, MasterCard and direct deposit.

How do I know my booking has been confirmed?

  • You will receive a response by email within 30 minutes, confirming your booking and your place on the seeing tour that you selected. I will contact you by email about a week before your appointed departure.

How does my trip benefit conservation?

  • A portion of the price of every trip is paid to the Department of Conservation. Quietlight also pledges to support Kakapo Recovery.

Is there something I can do for the community?

  • The Fiordland Trails Trust is a very worthy community effort to build a trail between Te Anau and Manapouri, you will find a donate page here.

How do I leave feedback?

  • Please visit the Milford Guide page at TripAdvisor, Google or Facebook to leave public feedback. If you prefer to leave private feedback drop me an email.

How do I check your visitor feedback?

What happened to quietlight.co.nz?

  • Quietlight limited now operates as milfordguide.nz because it is a better url with more organic reach. quietlight.co.nz will continue to work.

Are you GST registered?

  • Yes we are GST registered, Quietlight Limited's IRD number is available on request.

Can I use your images or other content?

  • Not without first contacting me. All images and content copyright Quietlight Limited, 2018. All rights reserved.
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